Customer Service CSAT Tracker
CSAT scores, ticket volume, and average resolution time tracked by team and channel to keep support quality visible.
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What is the Customer Service CSAT Tracker?
The Customer Service CSAT Tracker Template is a Power BI report that tracks satisfaction scores, ticket volume, and resolution time by team and channel, so support quality is visible without a manual weekly pull.
Why use this dashboard
Catch quality dips immediately
A drop in CSAT on a specific team or channel is visible the moment it happens, not at the end of the month.
Balance workload with quality
Ticket volume and resolution time side by side make it clear where a team is stretched thin.
Make channel investment decisions with data
Channel-by-channel CSAT and volume show where to add headcount or automation.
Key features
CSAT by Team
Satisfaction score broken down by support team, tracked over time.
Ticket Volume
Volume trends by channel and time period.
Resolution Time
Average time-to-resolve by team, to balance speed against quality.
Channel Comparison
CSAT and volume compared across every support channel.
Benefits of using this dashboard
Use your own data in minutes
Every BImaster template ships with realistic sample data so the report works the moment you open it. Replacing that sample data with yours takes four steps.
Download the template
Grab the .pbix (Power BI) or .xlsx (Excel) file from the template page — no sign-up required.
Open it in Power BI Desktop or Excel
The template opens pre-loaded with sample data so you can see exactly how the report is meant to look.
Point it at your own data
In Power BI: Home → Transform Data → Data Source Settings → Change Source. In Excel: Data → Queries & Connections → Edit. Swap the sample source for your own file, database, or API.
Refresh
Click Refresh and your data flows into the existing visuals automatically — no rebuilding charts, no reformatting.